The quick answer is, it depends! There are are number of factors that drive the speed of approval. Some of which are within our control and some that are in the hands of the lenders.

We stay close to lenders to have visibility of their service levels as this does change from time to time, so that we can dynamically match you with an appropriate lender to meet your timeframe.

We also ask you all the right questions upfront so we can submit a high quality application for you. Minimising the number of touches is a key way to speed up approval. It also makes for a much smoother client experience.

A cash-back is an incentive that some lenders offer to entice customers to take a loan or refinance their loan with them.

While not exactly the same, they are a little bit like your Everyday Rewards Dollars or Flybuys Dollars you receive at the supermarket. Some money back for choosing to be our customer.

The cash-back can help you cover the cost of refinancing (closing your old loan and opening your new one) and in some cases leave a little extra to spend how you choose.

Through our aggregator, we have access to over 60 different lenders. Having a broad spectrum of lenders enables us to best match your needs and objectives to the right lender and product, while remaining competitive in the marketplace.

The panel of lenders range from boutique lenders who specialise in certain niches all the way through to the major banks.

It’s important that we don’t overpromise here and say yes we can too quickly only to lead you to another disappointment. What we will commit to is understanding the reasons why you’ve been declined as well as your personal circumstances to best match you with a lender.

We are confident in our ability to find a lender that best suits you, and will be upfront about any trade-offs that you might have to make e.g. pay a slightly higher rate.

Clawback refers to a situation where the lender looks to recoup commission from the broker when the client closes their loan (e.g. because they’ve paid of their loan early, or decided to refinance) and this occurs within the clawback period.

You’re always free to choose and do what’s in your best interests. It’s important to us that you feel in control of your finances. Ultimately we want your satisfaction and trust. We’d love if you’d chat to us when thinking of doing something with your loan, and who knows we might even be able to help you further.

In most cases the answer is no! However, depending on the type of service you are after there may be some out of pocket charges to you, for example on personal loans, fleet or equipment loans or highly complex transactions.

As brokers we receive commissions from lenders. This industry setup allows us to keep direct costs low for you the customer, but also ensures we get paid for our work effort and risks.